Return & Refund Policy

Overview

Thank you for shopping with Kalky Klean. We want you to be satisfied with your purchase. Please review our return policy carefully.

Returns Eligibility

We accept returns within 30 days of delivery, provided that:

• The item is unused and in its original condition
• The item is returned in its original packaging

Due to the hygienic nature of our product, used or installed products are not eligible for return.

How to Initiate a Return

To start a return, please contact our support team at:

support@kalkfree.com

Include:

• your order number
• reason for return
• photos (if applicable)

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Shipping costs are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Provide:

• order number
• clear photos of the product and packaging

We will evaluate the issue and, if approved, offer a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• refunds will be issued to the original payment method
• processing time may take 5–10 business days, depending on your bank or card issuer

Non-Returnable Items

The following items are not eligible for return:

• used or installed products
• items damaged due to improper use
• items returned after the 30-day period

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.